Customer Experience Representative

Role Summary

The Remote Customer Experience Representative supports all clients by assisting with detailed travel research, coordinating reservations, and ensuring booking details are accurate and complete. This role focuses on customer service, booking coordination, and administrative accuracy in a remote setting.

• Create comprehensive travel itineraries tailored to client needs
• Research, compare, and confirm reservation options using approved systems
• Provide accurate information and thoughtful recommendations based on client preferences and budget
• Communicate professionally and clearly with clients through email, phone, and messaging platforms
• Manage updates, changes, and service-related concerns in a timely manner
• Maintain detailed and accurate client records and documentation
• Participate in training, meetings, and professional development

• Proficient in working independently from a remote location
• Flexible scheduling
• Ongoing training
• Access to incentive programs and special perks
• Supportive and collaborative team

• Strong written and verbal communication skills
• Attention to detail and organizational ability
• Basic computer proficiency and reliable internet access
• Minimum age of 18
• Legal eligibility to work (US, UK, Mexico, Australia, or Spain)
• English communication skills