Cashier & Receptionist

Position Description

This is a Non-Civil Service position located in the Office of the Metropolitan Trustee. The Cashier & Receptionist performs the duties of processing walk‑in tax payments quickly, accurately, and efficiently, providing customer service as per Office of the Trustee standards, handling check‑till operations, and safeguarding Metro assets.

• Ensure that each taxpayer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, and all other aspects of customer service.
• Accurately and efficiently enter transactions into the eGov tax accounting system and accurately maintain all payments at the till.
• Communicate customer requests to management.
• Balance the till daily, print till report and give it and all payments to supervisor for deposit.
• Other duties as assigned.

High school diploma and (5) five years of increasingly responsible experience in customer service‑related work.

Additional education may be considered in lieu of some experience.

Candidates with accreditations earned in a foreign institute are encouraged to apply.

Note:

Per Metro Ordinance No. SO94‑1078, all employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government.

• Experience using Microsoft Office suite.
• Experience providing customer support in a service‑oriented environment.

We are an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply.

Metro Nashville Government respects the religious beliefs and practices of all employees and will make, on request, an accommodation for such observances when a reasonable accommodation is available that does not create an undue hardship on business operations.

Requests for ADA or other protected accommodations for the recruitment process should be directed to Human Resources at 615‑862‑6640.

Full‑time, Civil Service positions:

• 10 Vacation Days per year (increasing after 5 years of service)
• 1 Sick Day per month
• 12 Paid Holidays per year

Public Safety – Sworn and Civilian positions:

• 20 vacation days per year
• 3 Personal days per year
• 1 Sick Day per month
• 12 paid holidays per year

Part‑time, Non Civil Service positions: Visit HR and Benefits webpages for more information.

Full‑time, Non Civil Service positions: Contact hiring department for benefits information.

Seasonal/Temporary positions: No benefits offered.