Customer Service Specialist

Overview

Wonder Porcelain is a U.S.

-based porcelain tile manufacturer located in Lebanon, Tennessee, just outside of Nashville. The company is dedicated to crafting high-quality porcelain tiles with a focus on innovative techniques and domestic manufacturing. All products are certified by the Porcelain Tile Certification Agency and adhere to rigorous standards set by the Tile Council of North America. Wonder Porcelain aims to provide superior products with exceptionally low water absorption rates and is recognized for excellence in design and quality.

This is a full-time, on-site role located in Nashville, TN for a Customer Service Specialist. The role involves managing customer inquiries, providing high-quality support, resolving complaints, and ensuring a seamless customer experience. Daily tasks include answering customer calls and emails, assisting with product and purchase inquiries, addressing concerns, and collaborating with internal teams to provide customers with effective solutions.

• Proficiency in Customer Support and delivering Customer Satisfaction
• Strong skills in Customer Service and maintaining an excellent Customer Experience
• Professional and courteous Phone Etiquette
• Exceptional communication and problem-solving abilities
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
• Experience in the tile or manufacturing industry is a plus
• High school diploma or equivalent (associate or bachelor’s degree preferred)