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Front Desk Agent
Job in
Nashville, Davidson County, Tennessee, 37203, USA
Listed on 2026-02-25
Listing for:
Pyramid Global Hospitality
Full Time
position Listed on 2026-02-25
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual -
Hospitality / Hotel / Catering
Customer Service Rep
Job Description & How to Apply Below
Handles guest check-ins and check-outs efficiently and in a friendly and professional manner;
Utilizes a thorough working knowledge of the reservation system and procedures; takes reservations and knows cancellation procedures and policies;
Resolve guest challenges and take appropriate action to ensure guest satisfaction;
Process customer payments according to established procedures and policies including proper cash handling and credit card authorizations;
Efficient communication with other departments of the hotel in order to support special requests, late-checkouts, maintenance needs and guest concerns
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