Customer Care Representative

The Customer Care Representative in our Nashville division serves as the primary post-closing point of contact for homeowners. This role is responsible for managing warranty and service requests, coordinating repairs, and ensuring timely resolution of customer concerns. The ideal candidate is customer-focused, organized, and comfortable working closely with construction teams and trade partners.

• Serve as the main liaison between homeowners, construction managers, trade partners, and internal teams
• Receive, document, and manage homeowner warranty and service requests
• Schedule and coordinate service repairs with vendors and construction teams across the Nashville market
• Communicate clearly with homeowners regarding timelines, expectations, and resolutions
• Conduct follow-ups to confirm completion and customer satisfaction
• Maintain accurate documentation in internal systems and ensure compliance with warranty standards
• Identify recurring issues and proactively escalate trends to leadership
• Assist with customer care walkthroughs, inspections, and service appointments as needed

• High school diploma or equivalent required; college coursework preferred
• 2+ years of customer service, customer care, warranty, construction, or related experience
• Homebuilding, construction, property management, or warranty experience strongly preferred
• Strong written and verbal communication skills
• Excellent organizational skills with the ability to manage multiple priorities
• Proficiency in Microsoft Office and CRM or service-tracking systems
• Ability to remain calm, professional, and solutions-oriented in challenging situations

• Strong problem-solving and conflict-resolution skills
• Attention to detail and follow-through
• Time management and prioritization
• Collaborative, team-oriented approach

• Competitive compensation and comprehensive benefits
• Work with a growing division in the Nashville market
• Strong partnership between Customer Care and Construction teams
• Career development and advancement opportunities
• Be part of a company known for quality, energy efficiency, and customer satisfaction