Oracle Health Customer Success Market Leader

SUMMARY

Oracle Health is seeking a Customer Success Market Leader to drive customer outcomes, retention, and enable growth across a strategic portfolio of healthcare customers. This leader will own responsibility for a $250M+ portfolio and lead a team of 7–10 Customer Success Managers, ensuring customers realize measurable business value from Oracle Health solutions.

This role operates at the intersection of customer outcomes, operational excellence, and value realization. The Market Leader partners closely with Sales, Consulting, Product, and Support leadership to elevate Oracle Health’s customer success offering, strengthen executive relationships, and evolve customer engagement from reactive support to proactive, outcome-driven engagements.

The role requires a leader who can modernize Customer Success — balancing customer lifetime value with operational efficiency and Oracle Health’s broader business objectives.

Own Portfolio Outcomes and Business Performance

• Lead risk mitigation, retention, adoption engagement, and value realization across a $250M+ customer portfolio
• Enable contract base growth, and predictable renewal outcomes
• Align customer success execution with Oracle Health’s financial objectives and P&L
• Balance customer advocacy with disciplined business decision-making and execution, across quarterly and fiscal performance cycles, deliver quarterly business reviews
• Establish visibility and management of portfolio health, risk, and execution of customer success plans through data-driven management

Elevate Oracle Health’s Customer Success Offering

• Deliver an elevated Customer Success model that differentiates Oracle Health in the market
• Transition engagement from transactional to outcome-driven engagements
• Drive proactive and predictive customer engagement across the lifecycle using data, adoption signals, and early warning signals
• Evolve Customer Success from operational issue management toward adoption, value realization, and long-term partnership

Lead Executive and Business Stakeholder Engagement

• Establish targeted relationships with executive and operational stakeholders across healthcare organizations, expanding engagement beyond technical audiences to business and clinical leaders
• Align Oracle Health solutions to customer business objectives, operational outcomes, and patient care priorities
• Lead business reviews focused on measurable outcomes and value realization

Drive Operating Model and Organizational Alignment

• Improve operational clarity across Customer Success, Sales, Consulting, and Support to reduce duplication and improve customer experience
• Establish scalable engagement approaches that improve efficiency while maintaining high customer impact
• Support the evolution of Customer Success offerings, including monetized and value-based service models where appropriate

Enable Consulting and Partner Success

• Partner closely with Consulting and partner organizations to ensure successful go-live transitions into long-term customer success
• Reinforce the principle that delivery success is the foundation for adoption, retention, and expansion
• Align implementation outcomes with ongoing success planning and customer value realization

Build and Develop Strategic Customer Success Talent

• Lead, coach, and develop Customer Success Managers to operate as strategic advisors and portfolio leaders
• Cultivate talent capable of rethinking customer success approaches and driving innovation in engagement models
• Build a culture of accountability, ownership, and continuous improvement

Influence Strategy Across Oracle Health

• Provide customer insight to inform product strategy, GTM execution, and service evolution
• Advocate for improvements that simplify customer experience and accelerate time to value
• Position Customer Success as a catalyst for both customer outcomes and Oracle Health growth