Customer Service Representative III

Overview

This is a sales support position responsible for providing direct support to all sales colleagues and customers. As a Customer Service Representative, the goal is to assist and help resolve all customer needs as quickly and accurately as possible. This colleague plays a vital role in supporting customer needs and fostering strong relationships with clients. This position involves assisting customers with inquiries, resolving concerns, and providing tailored product or service recommendations specific to the specialty sales sector.

• As the first point of contact, the Customer Service Representative
  - Inside Sales Representative is responsible for delivering exceptional service while maintaining professionalism and ensuring client satisfaction. This role requires effective communication, problem-solving abilities, and a keen understanding of customer needs. The representative collaborates closely with sales teams, departments, and distribution partners to coordinate processes and maximize sales opportunities.
• Responsible for training new colleagues, has specific account ownership responsibilities for impactful customer experience including growth and retention and engages heavily with the sales colleagues.
• Has specific account territory management responsibilities to create an impactful customer experience, sales growth and retention of the customer’s business.
• Partners with multiple departments such as merchandising and operations regarding their specific customer territory.
• Performs other duties as directed by management.

• Education:
  
  High school diploma or equivalent.
• Experience:
  
  2+ years prior outside food service sales coordination or customer support experience.
• Strong verbal and written communication skills and the ability to present information clearly and professionally.
• Able to work in a fast-paced environment.
• Problem solving proficiency:
  Resourcefulness in finding solutions and managing challenges.
• Attention to detail and ability to manage multiple tasks simultaneously.
• Resilience in handling changing priorities or unexpected situations.
• Ability to sit and work at a PC for extended periods.
• Basic computer skills, including proficiency in common office applications.
• Proactive in contributing to personal growth and organizational success.