Artist Support Specialist

Company Description

Before Tune Core, artists needed to be signed to a record label to sell their music online. In 2006, we democratized the industry by partnering directly with digital stores and streaming platforms to enable any musician to sell their songs worldwide while retaining 100% ownership of their music. Today, Tune Core is the leading independent development partner for self‑releasing artists to build audiences and careers, with technology and services across distribution, publishing administration and a range of promotional services.

Tune Core is headquartered in Brooklyn, NY, and owned by Paris‑based Believe, one of the world’s leading digital music companies. The company is one of the fastest growing companies in the music industry and is actively investing in its continued growth.

We have made it our mission to best serve artists and labels at each stage of their development in the digital world. We are a company that cares deeply about our people and our creator community, advocating for diversity, equity, and inclusion across all of our platforms and throughout our business. The pursuit of innovation inspires us to work hard for our artists, while collaboration drives the way we work and approach our company’s social responsibility.

Join Tune Core as we embark on the next phase of innovation in the music industry. Be part of the team that bridges the unmet and evolving needs of creators by building the tools and services that make their lives better.

As an Artist Support Specialist with Tune Core, you will be supporting a broad spectrum of Tune Core artists from DIY to established, career artists. Our mission is to deliver fast, thoughtful, and high‑quality support ensuring a smooth distribution experience for our artists.

• Provide top-level support to our artists through a variety of channels (Email/Social Media/Phone/Live Chat)
• Master Tune Core’s administrative and front‑end systems in order to update and correct account/release issues and facilitate first‑time success with each new release
• Maintain a customer satisfaction score of 85% or higher
• Handle a high volume of requests, averaging 60+ tickets per day
• Work with external partners (DSPs, payment partners, etc.) to resolve issues for artists and identify and report technical bugs to our product teams
• Offer insights and ideas on process development to help optimize the team’s workflows
• Other duties as required by department leadership

• At least 2 years of experience working in a high volume support/customer service environment
• Track record of meeting or exceeding quantifiable performance metrics on a regular basis
• Clear, concise, and warm communication, both written and verbal (both internally and externally)
• Working knowledge of Mac or Windows, Slack, Google Suite and other common day‑to‑day SaaS tools
• Proven track record of being transparent, accountable and relentless; exhibiting a true passion for going above and beyond for customers
• Ability to provide personalized, empathetic support while remaining efficient and maintaining high volume
• Comfortable with change and ambiguity in a dynamic atmosphere
• A professional, consistent, and positive can‑do attitude who works well within a team and independently at the same high level
• Knowledge of current music and technology industry trends
• Experience with Zendesk or similar ticketing platforms is a huge plus
• Experience in technical troubleshooting and bug reporting is also a major plus

We encourage you to apply even if you do not meet all of the requirements that are listed within this job description.

Where you'll be

This role will be based out of our Nashville, TN office. Tune Core operates on a hybrid model giving our teams flexibility and choice in how they work. Employees have the option to work from our office 8 days per month on a flexible schedule organized at the department level.

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or…