Airport Curbside Concierge Check-in Agent​/Skycap

Overview

Bags, a SP+ Company, is driven by Our Promise, "Making Every Moment Matter for a World on the Go." Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry‑leading technology that enables SP+ to prioritize each and every moment, recognizing that the time colleagues, clients and customers invest in us must always matter.

$9.00 - $19.00 per hour. This range factors in tips.

• Part‑Time/On‑Call Position Available
• Must have the ability and availability to work weekends; open availability preferred
• Must be able to work outside in various weather conditions
• Must complete airline compliance training within the company‑given timeframe
• Shifts start very early in the morning and continue into the afternoon
• Previous 1–2+ years of Customer Service experience preferred – Paid Training
• Benefits: 401(k), Medical Insurance, Dental Insurance, Vision Insurance

Work at a busy Airport curbside location assisting guests by checking their luggage and issuing boarding passes.

This is a physically demanding job, requires on‑the‑job security training and the ability to receive all applicable airport badges.

A Curbside Concierge – Airline Check‑in Agent responsibilities include handling and securing luggage according to the Transportation Security Administration (TSA) standards. Other responsibilities include issuing boarding passes, tagging bags for airline passengers on departing flights, and providing general information to passengers about locations, directions, and flight information. The Curbside Concierge is expected to provide a high level of customer service to airline passengers and clients that Bags, Inc.

services. The Curbside Concierge is familiar with Safety, Security & Dangerous Goods procedures, through annual training provided by Bags, Inc. and the air carriers' partners. They are required to maintain a positive and friendly attitude in a fast‑paced, high‑volume active guest service environment.

• Immediately and warmly greet guests as they approach the desk.
• Assist guests with check‑in of luggage to appropriate airlines and verify flight itineraries and number of bags.
• Input guest information for those who have not previously enrolled in the process.
• Process the check‑in of guests' bags, including charging guests for bags as required by airlines.
• Weigh guests' bags to verify appropriate weight and charge for overweight bags.
• Appropriately tag guest luggage with destination tags.
• Provide boarding pass, luggage claim tickets and receipt (if applicable) to guests before they leave the desk.
• Secure luggage upon acceptance and completion of processing.
• Manage payments (credit card) received from guests.
• Answer telephones and guest questions.
• Maintain excellent verbal and written communication skills.
• Maintain a positive, friendly and professional manner at all times.
• Organize and stock the concierge desk.
• Uphold client guest service guidelines and values.
• Perform simple addition as needed.

• Ability to work in the early morning rotation.
• At least 6 months experience in a face‑to‑face guest service position preferred.
• Data entry and/or computer experience preferred.
• Ability to communicate clearly with guests and clients.
• Ability to work in outside weather conditions required.
• Knowledge of the airline or travel industry preferred.
• Must be eligible to work in the United States.
• Must successfully pass the pre‑employment criminal background screening.
• Must pass the pre‑employment drug testing process.

• Follow company appearance guidelines.
• Ability to lift up to 70 lbs.
• Must be able to push luggage cages both empty (≈100 lbs) and full.
• Weather:
  Outdoors 100% of the time, including all temperatures and types of weather (rain, humidity, allergy‑related issues, etc.).
• Noise:
  Continuous vehicle noise, horns, conversations, and large group noise.
• Standing: 100% of the shift; must stand up to eight (8) hours at a time.
• Will consistently and regularly (up to 100%) lift, carry, reach, push, and pull up to 75 lbs.
• Will…