Call Center Representative

Call Center Representative

Location: Main Branch (Nashville, TN)

Schedule: Monday-Thursday, 8:00 AM-5:00 PM;
Friday, 8:00 AM-6:00 PM

Compensation: $21/hour

Employment Type: Full-Time (On-Site)

We're seeking an energetic and service-oriented Call Center Representative to join our team at our Main branch. This is a full-time role ideal for someone eager to grow their career in the credit union industry. You'll be the first point of contact via phone for our members, delivering exceptional service and resolving inquiries with professionalism and care.

• Provide friendly and efficient service via phone and email
• Complete transactions and perform account maintenance
• Assist members with product and service inquiries
• Process consumer loan applications in compliance with regulations and internal policies
• Strive for first‑call resolution and a positive member experience

We are proud to offer a comprehensive benefits package with competitive pay, employer‑paid medical, dental, and vision insurance, a 401(k) Defined Contribution Plan with a generous 7% match, and eleven paid holidays.

• High school diploma or equivalent (required)
• Minimum one year of customer service experience; call center or financial institution experience preferred
• High level of proficiency in English and Spanish is preferred.
• Professional demeanor and pleasant telephone voice
• Ability to multitask and handle frequent interruptions
• Must be able to work in a non‑smoking environment
• Must be able to sit and stand for extended periods
• Ability to use a computer for long periods of time
• Ability to lift up to 25 pounds

TENCU is an Equal Opportunity Employer.