Customer Service Account Associate

Job Overview

This role supports customer satisfaction by resolving inquiries and managing accounts effectively within a team environment. It involves identifying root causes of customer concerns, managing account activities, and facilitating collections when appropriate. The position emphasizes developing skills in customer service, account management, and problem resolution. Success is measured by timely issue resolution, customer retention, and adherence to quality and productivity standards.

The work contributes to building loyal customer relationships and enhancing organizational revenue through service and account management.

• Resolve customer inquiries and concerns promptly to ensure effective issue resolution
• Manage customer accounts to identify service opportunities and facilitate collections of past-due balances
• Deliver customer service using available resources and training tools to maintain service quality
• Complete required training to develop skills, system knowledge, and proficiency in organizational competencies
• Meet department productivity and quality standards to support operational goals
• Approach each customer interaction with respect and a solution-oriented mindset to foster positive experiences
• Also responsible for other duties/projects as assigned by business management as needed

• High School Diploma/GED (Required)
• 6 months customer service experience (Preferred)

• Account Management (Required)
• Answering Telephones (Required)
• Customer Education (Required)
• Customer Needs Identification (Required)
• Customer Problem Solving (Required)
• Customer Retentions (Required)
• Customer Service (Required)
• Customer-Focused (Required)
• Empathy (Required)
• Microsoft Applications (Required)
• Multitasking (Required)
• Operating System Concepts (Required)
• Payment Collections (Required)
• Payment Schedules (Required)
• Service Oriented (Required)
• Troubleshooting (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel Required:

No. DOT Regulated Position:
No. Safety Sensitive Position:
No.

Hourly Base Pay: $20.00, plus opportunity to earn up to a total of $750 while completing training milestones. Account Associates receive on-the-job training and can earn up to $750. Upon completion, promotion to the Account Expert role makes employees eligible for an annualized incentive target of $4,400 per year.

Employees enjoy benefits including medical, dental, vision, flexible spending account, 401(k) with company match, employee stock grants, employee stock purchase plan, paid time off with 12 paid holidays, parental and family leave, tuition assistance, disability and life insurance options, and discounts on mobile service and home internet, as well as commuter and transit programs. All employees, full or part-time, are eligible for the benefits when applicable.

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T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.

Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing Applic or calling  Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.