Airport Customer Experience Leader
Job in
Nashville, Davidson County, Tennessee, 37247, USA
Listed on 2026-07-31
Listing for:
American Airlines
Full Time
position Listed on 2026-07-31
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Airport Operations & Services, Travel Industry, Bilingual
Job Description & How to Apply Below
American Airlines in Nashville is seeking a Customer Service Manager for Airport Customer Experience to lead frontline teams and drive a high-performing operation at the Metropolitan Nashville Airport (BNA). The role emphasizes safety, customer service excellence, and adherence to DOT, FAA, and local regulations.
The position requires a High School diploma or GED, 2 years of experience leading others, and prior airport customer service knowledge.
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