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Individual Life Insurance Death Claims Analyst - US HYBRID
Job in
Nashville, Davidson County, Tennessee, 37247, USA
Listed on 2026-07-31
Listing for:
DXC Technology
Full Time, Part Time
position Listed on 2026-07-31
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
- Follows procedures to process death claim transactions by corresponding with agents, beneficiaries, and other departments regarding policies
- Willingness to learn new payment processes and/or other processes within death claims depending on where the need is on any given day
- Responsible for the accurate handling and timely execution of any policy worked
- Ensure transactions are processed on our administrative systems accurately and in a timeframe considered suitable by client's financial guidelines
- Report any potential fraudulent, money laundering, or unethical requests that have been reviewed
- Perform other related duties as assigned or required daily
- Must provide an elite customer service experience via letters or phone calls made internally or externally
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
- Follows procedures to process death claim transactions by corresponding with agents, beneficiaries, and other departments regarding policies
- Willingness to learn new payment processes and/or other processes within death claims depending on where the need is on any given day
- Responsible for the accurate handling and timely execution of any policy worked
- Ensure transactions are processed on our administrative systems accurately and in a timeframe considered suitable by client's financial guidelines
- Report any potential fraudulent, money laundering, or unethical requests that have been reviewed
- Perform other related duties as assigned or required daily
- Must provide an elite customer service experience via letters or phone calls made internally or externally
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
- Follows procedures to process death claim transactions by corresponding with agents, beneficiaries, and other departments regarding policies
- Willingness to learn new payment processes and/or other processes within death claims depending on where the need is on any given day
- Responsible for the accurate handling and timely execution of any policy worked
- Ensure transactions are processed on our administrative systems accurately and in a timeframe considered suitable by client's financial guidelines
- Report any potential fraudulent, money laundering, or unethical requests that have been reviewed
- Perform other related duties as assigned or required daily
- Must provide an elite customer service experience via letters or phone calls made internally or externally
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
- High School Diploma as minimum degree (will be required to provide)
- Candidate would need to be in a 25 miles radio from any of our DXC offices listed below and commute up to two days a week
- 2 minimum years of Individual Life Insurance experience is mandatory
- 2 minimum years of death claims full cycle processing experience is mandatory
- Working knowledge of life insurance products and applicable policies, procedures, and guidelines
- Microsoft Office and MS Teams work experience
- Great typing and documenting skills
- Empathy, sensibility and high sense or touch are necessary for the type of support we provide to our customers
- Inbound/outbound customer service experience, communication skills and phone etiquette are required
- Great ability to multitask between client´s applications and DXC systems
- Laptop, docking station, monitors, headset will be provided
- Schedule:
Monday – Friday, business hours are 7 30am to 6pm CST - This position may require commuting up to 2 days per week to a DXC office
- Applicants must be located within commuting distance of one of our office locations
- All applicants must be legally authorized to work in the United States without requiring sponsorship now or in the future
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