Garage Porter Specialist - Downtown Nashville, TN

Summary

The Porter is responsible for overall basic general cleaning of the common garage area while providing exceptional hospitality services in an attentive, friendly and efficient manner to all guests during their entire stay. The Porter is also responsible for the basic and general upkeep of the garage facility equipment and common area waste receptacles as well as assisting with any type of customer issue in the parking area including lock‑outs, flat tires, battery jump and lost vehicle assistance.

• 20% Cleanliness check each shift of all guest entrances/elevator landings in the entire garage, including emptying all ash urns daily, trash receptacles at ½ full or higher, sweeping litter and cigarette butts.
• 20% Use a mop or power washer to eliminate any stains in the common area resulting from liquid spills. Wipe all signage and way finding material in the common area with appropriate cleaning solutions and cloth. Includes all pay‑on‑foot stations.
• 15% Maintain a general cleaning of the garage using a mobile garbage can, broom and dustpan to include all areas around and between all vehicles of any debris to include cans, bottles, cups and/or any refuse left on the ground, ledges and walls. When appropriate use a paint‑safe solution or the power washer to eliminate any stains from all pillars and columns throughout the garage.
• 15% Wipe all signage and way finding materials located at all garage vehicular entrances and exits with appropriate cleaning solutions and cloth. Wipe all equipment including gates, gate arms, card reading equipment and all attached signage with appropriate cleaning materials and cloth.
• 10% Empty all returned guest key receptacles at each of the garage exits and return to the Towne Park MOD for return to the appropriate facility. When appropriate, power wash any areas of the garage entrances and exits that need additional attention from the regularly scheduled maintenance.
• 10% Assist guests with directions and all other inquiries. Stand while serving guests. Provide information about the surrounding area as well as main attractions to guests as needed.
• 10% Protect guest confidentiality in accordance with HIPPA requirements. Maintain the security of customer financial and identifying information.

Hourly base pay range: $17 – $19 per hour.

Work schedule:

Saturday – Sunday 6:00am – 2:00pm.

Eligible benefits include accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine benefits, and a company 401(k) retirement savings plan. Eligibility depends on classification, length of employment, and hours worked. Seasonal and temporary roles are not eligible.

Education: High school diploma or GED.

Licensure / Certification: Must be at least 18 years old and able to pass a criminal background check and drug screen.

Work Experience: One to three months related experience and/or training without a diploma or GED; or equivalent combination of education and experience. Customer service experience preferred.

Knowledge: Basic general cleaning knowledge.

Skills: Ability to read and write Standard English; comprehend simple instructions and write simple correspondence; present information in one‑on‑one and small group situations; understand 24‑hour and military time systems; understand rates applicable to time passed; customer service experience preferred.

Towne is an affirmative action, equal opportunity employer and pays equal pay for equal work. Towne complies with federal and state disability laws and provides reasonable accommodations for applicants and employees with disabilities. We encourage applications from qualified individuals, including those with disabilities, veterans and people with arrest and conviction records.