Transportation Customer Escalations & Performance Lead
Job in
Nashville, Davidson County, Tennessee, 37247, USA
Listed on 2026-08-07
Listing for:
Amazon
Full Time
position Listed on 2026-08-07
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management
Job Description & How to Apply Below
Amazon's Customer Delivery Excellence (CDE) organization seeks a skilled professional to manage escalation-driven reporting and cross‑functional communication. You will draft leadership summaries, resolve complex customer concerns, and coordinate with carriers and internal teams.
You will onboard teams to the Escalation Platform and deliver training sessions. The role emphasizes data-driven analysis, ad hoc reporting, and close collaboration with Procurement, Supply Chain, and Customer Service.
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