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IT Help Desk Agent — Swing Shift
Job in
Nashville, Davidson County, Tennessee, 37247, USA
Listed on 2026-08-08
Listing for:
Koniag Services, Inc.
Full Time
position Listed on 2026-08-08
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep -
IT/Tech
HelpDesk/Support
Job Description & How to Apply Below
Koniag Services Inc. seeks a Call Center Operator (Swing Shift) to join our IT Call Center in Nashville, TN.
You will be the frontline IT support specialist handling phone, email, chat, and tickets, delivering professional, courteous assistance and documenting all actions in our ITSM system. The role emphasizes adherence to procedures, strong customer service skills, and the ability to triage and resolve Tier 1 issues while coordinating with Tier 2/3 teams.
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