IT Call Center Supervisor: Lead, Coach & Elevate SLA
Job in
Nashville, Davidson County, Tennessee, 37247, USA
Listed on 2026-08-08
Listing for:
Koniag Government Services
Full Time
position Listed on 2026-08-08
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Call Center / Support, Customer Service Rep
Job Description & How to Apply Below
Koniag Government Services is seeking an energetic Call Center Supervisor to lead a team of IT Call Center agents and ensure service delivery standards are met. You will work with the Call Center Operations Manager to implement directives, address performance issues, and foster a productive team environment.
The ideal candidate has hands-on experience in IT call center or service desk environments and a strong commitment to customer service excellence, with a proven ability to coach frontline
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