Intake Care Senior Representative
Job in
Nashville, Davidson County, Tennessee, 37228, USA
Listed on 2026-08-14
Listing for:
w3r Consulting
Full Time
position Listed on 2026-08-14
Job specializations:
-
Customer Service/HelpDesk
-
Healthcare
Job Description & How to Apply Below
Intake Care Senior Representative
Nashville, Tennessee
Job Reference :
- 49422
Category:
- Customer Service
Job Type:
- Contract
Location:
- Nashville, Tennessee 37228
Pay Rate:
- $21
Description:
- Delivers specific delegated Utilization Management tasks assigned by a supervisor.
- Assigns client to appropriate staff member or behavioral health network provider for assessment and counseling.
- Serves as initial contact for clients and their eligible dependents requesting services.
- Responsible for customer service and relevant standards such as telephone response time.
- May make referrals within stated limits.
- Supports and assists with training for employees.
- May provide guidance around procedures and workflows.
- Completes day-to-day Intake Care tasks without immediate supervision, but has ready access to advice from more experienced team members.
- Tasks involve a degree of forward planning and anticipation of needs/issues.
- Resolves non-routine issues escalated from more junior team members.
Position Requirements
10+ Years
work experience
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