Individual Life Insurance Death Claims Analyst - US HYBRID

Job Description:

Essential Job Functions Follows procedures to process death claim transactions by corresponding with agents, beneficiaries, and other departments regarding policies

Willingness to learn new payment processes and/or other processes within death claims depending on where the need is on any given day Responsible for the accurate handling and timely execution of any policy worked

Ensure transactions are processed on our administrative systems accurately and in a timeframe considered suitable by client's financial guidelines

Report any potential fraudulent, money laundering, or unethical requests that have been reviewed

Perform other related duties as assigned or required daily

Must provide an elite customer service experience via letters or phone calls made internally or externally

Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience

Mandatory Qualifications High School Diploma as minimum degree (will be required to provide)
Candidate would need to be in a 25 miles radio from any of our DXC offices listed below and commute up to two days a week2 minimum years of Individual Life Insurance experience is mandatory2 minimum years of death claims full cycle processing experience is mandatory

Working knowledge of life insurance products and applicable policies, procedures, and guidelines

Microsoft Office and MS Teams work experience

Great typing and documenting skills

Empathy, sensibility and high sense or touch are necessary for the type of support we provide to our customers

Inbound/outbound customer service experience, communication skills and phone etiquette are required

Great ability to multitask between client´s applications and DXC systems

Work Environment:

Laptop, docking station, monitors, headset will be provided

Schedule:

Monday – Friday, business hours are 7 30am to 6pm CSTThis position may require commuting up to 2 days per week to a DXC office

Applicants must be located within commuting distance of one of our office locations

All applicants must be legally authorized to work in the United States without requiring sponsorship now or in the futureOFFICE LOCATIONS:

Austin Springdale, 979 Spring Rd, Suite 97, Austin, Texas,  Poydras Street, Suite 2300, New Orleans, LA, 70112

One Loudoun, Floor 2, Suite 231, 20408 Bashan Drive, Ashburn, VA,  SE 8th Street, Suite 210, Bellevue, WA,  N Mingo Road, Tulsa, OK, 7411665 Fairchild St. Charleston, SC, 29492

Blackbaud building on Daniel Island, 1225 Woodward Avenue, 8th floor. Suite 800, Detroit, MI,  Windcrest Dr, D2-1E-76, Plano, TX,  West 12 Mile Road, Suite 215, Farmington Hills, MI,  Centerview Drive, Suite 100, Nashville, TN,  North 6th Street, 4th Floor, Suite 400, New York, NY, 11211

Carnegie Hall Tower, 152 West 57th Street, Midtown Manhattan, New York, NY,  Paper Mill Office, Newark, DE, 19711

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto RicoDXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .We

participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required.

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