Fleet Dispatcher - Nashville, TN

Full time

Hourly

Location Details:
This is an on-site position located at 814 B Fessler Lane Nashville, TN 37210.

Position Schedule / Shift: Must be available to work a flexible schedule, which may include evenings, weekends, holidays, and overtime based on business needs and member demand.

As a Fleet Dispatcher, you will dispatch calls for emergency roadside assistance to members and/or club fleet personnel via radio, telephone or electronically. You will receive and manage calls related to emergency and/or commercial road service, utilizing a computer aided call processing system. Performing geographical location spotting and map reading, you will provide detailed instructions to Fleet Service or contracted personnel to determine member/customer location.

• Monitor dispatched calls and take action to resolve and correct service or other potential problems
• Handle driver/customer escalations in accordance with established procedures
• Provide explanations to customers and reports/document service issues
• Close service requests using company electronic dispatching system
• Accept payment from members/customers, when necessary
• Reconcile and resolve rudimentary payment issues and maintain related records and files
• Assist coworkers and less-tenured dispatchers, as necessary.

• Required
• High school diploma or equivalent (GED) required.
• Ability to navigate computer systems and accurately enter data using a standard keyboard.
• Basic math skills, including addition, subtraction, and percentages.
• Experience resolving customer concerns and issues.
• Ability to prepare written communications and respond to customer inquiries.
• Basic knowledge of geography and ability to provide directions.
• Strong verbal communication and active listening skills for phone and in-person interactions.
• Ability to work effectively in a fast-paced environment.

• Preferred
• Knowledge of policies and procedures (service benefits) relative to emergency road service
• Reading and comprehending various Customer Care service tools (e.g. manuals, work models, etc.)
• Experienced dispatching calls
• Call center environment experience

Works in a temperature-controlled office environment. Irregular hours in a 24 x 7 operation.

ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.).

Hourly rate starting at $17.79/hr pay rate will be determined based on experience and may exceed starting rate.

ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.).

City* Nashville

State* Tennessee

Operations

Job Code Ins Insurance

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