Customer Order Management Representative

Job Title

Job Description Required

Education:

High School Diploma or Equivalent

Required Qualifications:

Communication, Supply Chain, Familiarity with Excel Responsibilities:
Responsible for assigned customer accounts for the entire order life cycle (from new customer set-up, order entry/modification, escalations; responsibilities might include logistics management) to ensure orders are shipped to agreed deadline Act as the single-point-of-contact to clients customers, parts distribution centers and/or manufacturing plants and cross functional departments to process and fulfil customer orders Provide accurate documentation and continual communication to customer throughout the process Take ownership of and resolve complex customer inquiries through extensive research, a detailed understanding of client processes, systems, and practices Provide timely and informative responses as per the Service Level Agreement Request support from the next appropriate level of customer support for complex escalations/issues, providing documentation throughout the process.

Maintain accurate records of all internal and external interactions in the appropriate database/system Ensure customers comply with export polices and ensure required export/shipping documentation is compiled to the relevant legislation Act as liaison between the customer and aftermarket and/or manufacturing location for quality issues Submit Material Non-Conformance or Process Non-Conformance claims via the Quality Management System. Knowledge of Quality Management Systems Support Supervisor with hosting customer visits at local facility Prepare and distribute standard and customized internal and customer reports Understand Customer Order Management policies, procedures and metrics Support Customer Order Management departmental goals and initiatives to become a more proactive customer support organization Participate in/lead process improvement projects

** Only those lawfully authorized to work in the designated country associated with the position will be considered.**

** Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**