Receptionist, Customer Service​/HelpDesk

Salary: USD
19 - USD
22 per hour

Location: Nashville, TN (100% Onsite)
Schedule: Full-Time
Compensation: $19-$22/hour
Employment Type: Contract-to-Hire

Beacon Hill's client is seeking a friendly, professional, and service-oriented Workplace Experience Coordinator to serve as the first point of contact for employees, visitors, vendors, and guests. This individual will play a key role in creating a welcoming and seamless workplace experience while overseeing front desk operations, visitor management, administrative support, and workplace services. The ideal candidate thrives in a fast-paced environment, enjoys interacting with people, and takes pride in delivering exceptional customer service.

• Welcome visitors, employees, vendors, and guests with a warm, professional demeanor and ensure a positive first impression.
• Assist guests with arrivals, departures, workplace orientations, and general requests throughout their visit.
• Provide accurate information regarding workplace amenities, services, events, and directions throughout the facility.
• Guide visitors to meeting rooms, work spaces, and common areas while serving as a helpful resource for workplace navigation.
• Serve as the primary contact for inquiries related to workplace services, building operations, activities, and visitor assistance.
• Maintain a polished, organized, and professional reception area that reflects company standards and promotes a positive workplace atmosphere.
• Uphold excellent customer service practices and ensure service expectations are consistently met or exceeded.
• Partner with internal teams, including facilities and workplace services, to support meetings, events, and workplace initiatives.
• Coordinate and submit work orders for maintenance, custodial, security, safety, and facility-related requests through designated systems.
• Anticipate workplace needs and proactively identify opportunities to improve the employee and visitor experience.
• Monitor for potential operational, privacy, or security concerns and elevate issues to the appropriate teams when necessary.
• Answer and route inbound phone calls professionally, ensuring inquiries are handled accurately and efficiently.
• Manage visitor and vendor registration processes, issue badges, and maintain compliance with building access procedures.
• Arrange transportation services and other logistical support as needed.
• Keep reception supplies stocked and ensure the front desk remains organized and operational throughout the day.
• Contribute ideas and recommendations that enhance workplace services and improve the overall client and employee experience.
• Support event coordination, meeting logistics, and additional projects as assigned.

• Strong verbal and written communication skills.
• Exceptional customer service and interpersonal abilities.
• Ability to manage multiple priorities while maintaining attention to detail.
• Strong organizational and time management skills.
• Proactive problem-solving mindset with the ability to remain calm under pressure.
• Previous experience in hospitality, reception, customer service, workplace experience, or another client-facing role preferred.
• Experience with CMMS (Computerized Maintenance Management System) software is a plus, but not required.
• Proficiency with standard office technology and computer applications.

Yes, I am currently eligible to work (work permit/visa/citizenship) in the country to which I am applying. No, I am not currently eligible to work (work permit/visa/citizenship) in the country to which I am applying.