Night IT Call Center Operations Lead
Job in
Nashville, Davidson County, Tennessee, 37247, USA
Listed on 2026-08-22
Listing for:
Koniag Government Services
Full Time
position Listed on 2026-08-22
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, HelpDesk/Support
Job Description & How to Apply Below
Koniag Government Services in Nashville, TN is seeking a Call Center Operations Manager (Night) to supervise IT Call Center agents and ensure service delivery standards are met. You will work with the Call Center Operations Manager to implement directives and foster a positive team environment.
The ideal candidate has hands-on IT call center or service desk leadership experience, a strong focus on customer service, and the ability to coach and develop frontline staff.
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