Temp, Member Finance

overview

are you interested in joining a purpose-driven company in the music industry? Do you thrive in a collaborative, hybrid work environment? If you do, we would like to get to know you.

the mlc is committed to excellence, service and transparency. Our culture is collaborative, and our team works in a hybrid environment. On our team, you are respected, valued for your unique strengths and experiences, and empowered to identify and resolve your own challenges.

the mechanical licensing collective (mlc) is committed to excellence, service, transparency, and diversity. Our culture is collaborative, our people are adaptable, and our office environment is open. On our team, you are respected, valued for your unique strengths and experiences, and empowered to identify and resolve your own challenges.

in this role, you will demonstrate expertise of processes related to member finance; solving issues for members with deferred royalties and finding non-members so they can get the royalties they are due. This role requires heavy research skills, strong abilities for handling independent tasks and excellent communication skills. We are a service organization, and this role must be available to support our customers (songwriters and publishers) and the customer experience team when they need us.

• one-year related experience
• proven experience working independently with a high level of dependability
• strong communication skills; especially using persuasion as a means for engaging new members with the mlc
• strong excel skills
• experience with handling confidential and proprietary information
• experience with data entry; with consistent accuracy and precision
• excellent interpersonal communication skills; especially with conflict resolution. Able to persistently perform outreach even with possible rejection or non-response; modifying actions to be more effective
• comfortable adapting to change, meeting evolving business needs, and using new technologies

research and resporting:

• research contact information to connect with members with deferred royalties and non-members (internet, current account details, songview, etc…)
• coordinate with third parties, such as harry fox agency (hfa) on account information
• update account details to keep account activity current.
• provide reporting such as aging reports, outreach reports and results of various types of outreach
• continuously building overall knowledge to provide the highest level of customer support
• collaborate with team members and supervisors to develop and improve research strategies

• outreach and assistance:
• network with individuals to request/receive introductions to members with deferred royalties and non-members
• promptly and professionally responding to all inbound inquiries
• as appropriate, transition members and/or non-members to customer experience for effective resolution of issues or onboarding
• listening to customer feedback and advocating for customer-oriented solutions
• assisting with the 1099 & 1042 research and preparation for reporting
• administer digital 1099s as needed

• applying the mlc’s guiding principles to your work and your behaviors
• being process-oriented, data-driven, and tech-savvy; being collaborative, curious, and open to new ideas
• engaging in a diverse and dynamic team; mentoring team members; continuing with personal development
• inspiring others with your enthusiasm and humility

the mlc is an equal opportunity employer that commits to pursuing, hiring, and celebrating a diverse workforce and creating an inclusive environment. The mlc does not make employment decisions based on race, color, religion or religious belief, ethnic or national origin, sex, gender, gender-identity, sexual orientation, marital status, citizenship status, disability, age, military or veteran status, or any other category protected by local, state, or federal law.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, and compensation.

you will champion the mlc’s culture by:

• embracing the mlc’s leadership…