Spanish​/Italian-speaking Customer Service Role - Barcelona... at Thinkspain Nashville, TN

Spanish/Italian-speaking Customer Service Role
- Barcelona province

• Where:
  Barcelona province
• Job Type: Employee
  - Permanent
• Job Status:
  Full-time
• Salary: attractive
• Work Location:
  
  Office/On-site
• English:
  Advanced
• Spanish:
  Fluent

Our client is looking for an Italian or Spanish Customer Support to join their growing team.

Recently, we have seen streaming companies and websites moving viewers from classical TV into new services and devices. This project is a support line for one of these services – the best‑loved video streaming website in the world. You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi‑channel support to users of the service.

You will handle customer queries via phone, e‑mail and chat, identifying the client’s problem and troubleshooting to find a solution.

• At least 12 months of direct customer service experience, preferably in contact centres in a B2C and/or B2B environment.
• Good communication skills, both verbal and written.
• Excellent native‑level written and spoken communication skills in Spanish or Italian.
• Proactive attitude and strong team spirit.
• Organised and able to learn new processes, concepts and skills, understanding that operations are ever‑changing.
• Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard.
• Ability to manage customers’ emotions and empathise with their cases.
• Openness to work flexible hours as required, including evenings, weekends and/or holidays (shifts 8 AM to 8 PM, Monday to Sunday).

• Answer customer queries via phone, e‑mail or chat, identifying the client’s problem and troubleshooting to find solutions.
• Document each action taken and categorise cases and potential bugs for the engineering team to address.
• Provide general and technical support to customers using any of the client’s paid products.
• Escalate complex problems according to defined procedures.

• Pleasant and inspiring working atmosphere.
• Opportunity to be part of a rapidly expanding global organisation with a reputation for quality.
• Professional development and a clear career path.
• Training and development opportunities.
• Competitive salary and relocation allowance* (relocation applicable only for international candidates joining us from abroad).