Customer Care Specialist - Scheduling & Memberships

• Respond to incoming customer calls with courtesy, offering appointment windows and requested lead times.

• Engage in outbound calling to secure the appropriate amount of scheduled calls and club memberships required for a successful service operation.

• Follows Customer Care “Call Script” for quality and efficient responses to customers.

• Maintain required daily call counts to meet daily, weekly and monthly quotas.

• Maintain complete, accurate and updated information in the customer database.

• Ensure “Club Memberships” are renewed and preventative maintenance appointments are scheduled for technicians.

• Work with Dispatch to schedule service calls and debrief technicians with accurate customer information.

• Effectively manage conflict resolution with customers through clear communication, addressing all concerns, questions, or problems expediently.

• Promptly report any service issues to the appropriate leader to ensure customer satisfaction is maintained.

• Perform other duties as assigned.

Requirements

• A High School diploma or general education degree (GED) required

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Soft Skills

• customer service
• conflict resolution
• communication
• courtesy
• organization
• time management

Certifications & Qualifications

• High School diploma
• GED