Customer Order Management

Customer Order Management

Customer Order Management Specialist

Pay Rate: $24/hr (max)

Location:

Nashville, TN (Hybrid) 3 days in office (Mon, Tues, plus one flexible day), 2 days remote

Hours:

7am–4pm or 8am–5pm

Overview:
Join our team as a Customer Order Management Specialist supporting an industry-leading automotive parts manufacturer. This is not a call center role. You will serve as the single-point-of-contact for customers, ensuring the order life cycle is smoothly managed, from order entry through fulfillment. You'll need strong Excel skills, clear communication, and a basic understanding of supply chain principles.

Key Responsibilities:

• Manage assigned customer accounts for the entire order life cycle, including new customer setup, order entry/modification, and logistics management.
• Serve as the main contact for customers, distribution centers, manufacturing plants, and cross-functional teams to facilitate and fulfill orders.
• Own and resolve complex customer inquiries using internal processes and systems; provide timely responses per Service Level Agreements.
• Escalate complex issues, ensuring documentation and workflow transparency.
• Maintain accurate records of all interactions in relevant systems.
• Ensure compliance with export policies and compile necessary shipping/export documentation.
• Liaise between customers and manufacturing locations for quality issues; submit claims through the Quality Management System.
• Support supervisors during customer visits to the local facility.
• Prepare and distribute standard and customized internal/customer reports.
• Understand customer order management policies, procedures, and metrics.
• Support departmental goals and participate in process improvement projects.

Requirements:

• 1+ year previous customer service/support experience (not call center).
• Basic supply chain knowledge (order management, fulfillment).
• Strong communication skills.
• Proficient with Excel.
• Knowledge of Quality Management Systems a plus.

Top 3

Skills: