Customer Account Manager

Our client, a growing organization in the Nashville area, is seeking an experienced Customer Account Manager to serve as the primary point of contact for customers while overseeing order fulfillment, logistics coordination, and ongoing account management. This role is ideal for a customer-focused professional who thrives in a fast-paced environment and enjoys building strong client relationships while ensuring operational excellence.

• Serve as the primary contact for assigned customer accounts, building strong and lasting relationships.
• Process customer orders accurately and efficiently from order entry through delivery.
• Coordinate logistics and shipping activities to ensure on-time product delivery.
• Monitor order status, inventory availability, and delivery schedules while proactively communicating updates to customers.
• Resolve customer inquiries, issues, and concerns in a timely and professional manner.
• Partner with internal departments including operations, logistics, purchasing, and finance to support customer needs.
• Manage account activity, maintain detailed customer records, and ensure data accuracy within company systems.
• Identify opportunities to improve customer satisfaction and strengthen account relationships.
• Prepare reports, track key performance metrics, and provide updates on account activity.
• Support business growth by identifying opportunities for additional products and services within existing accounts.

• Bachelor's degree preferred or equivalent work experience.
• 3+ years of experience in account management, customer service, inside sales, order management, logistics coordination, or a related field.
• Experience processing orders and managing customer accounts in a B2B environment preferred.
• Strong understanding of logistics, supply chain processes, and order fulfillment.
• Excellent verbal and written communication skills.
• Exceptional problem-solving and customer service abilities.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Proficiency in Microsoft Office Suite and ERP/CRM systems.
• Ability to work collaboratively across departments and build strong internal and external relationships.

• PTO
• medical
• dental
• vision
• life insurance
• short-term disability
• 401K plan

Provides employees the flexibility to choose the type of coverage that meets their individual needs.