Journeys - Phone Support Representative - Temp-to-; Onsite Job Nashville area,Tennessee USA,Customer Service/HelpDesk

We are seeking dedicated and customer-focused individuals to join our team as Seasonal Phone Support Representatives s contracted position offers the potential for permanent employment based on performance and evolving business needs. In this role, you will handle inbound customer calls-assisting with order placements, tracking, updates, cancellations, and providing detailed information about our products and website. Your commitment to delivering exceptional service will play a key role in creating positive experiences for our customers.

Key Responsibilities:

Customer Interaction:

Address and resolve customer inquiries regarding orders, ensuring all information provided is accurate and up to date.

Data Management:

Use various computer software and systems to access customer accounts, document case notes, process orders, and securely handle payment information.

Brand Representation:

Serve as an ambassador for the Journeys brand by personalizing each interaction and building customer loyalty.

Performance Standards:

Meet attendance requirements and key performance indicators (KPIs) to maintain a high standard of service.

Information Security:

Ensure the safety and privacy of customer data by following all company policies and procedures.

Additional Support:

Perform other duties as needed to support overall business operations.

Qualifications:

Experience:

Previous customer service or retail experience is preferred but not required.

Communication

Skills:

Strong verbal and written communication skills, including proficiency in English grammar and syntax.

Interpersonal

Skills:

Ability to connect with customers and respond effectively to their needs.

Adaptability:

Comfortable working in a fast-paced, constantly changing environment while meeting performance goals.

Problem-Solving:

Ability to quickly learn, assess issues, and provide clear and accurate solutions.

Conflict Resolution:

Professionalism in handling and de-escalating conflicts.

Availability:

Must be able to work 40 hours per week, scheduled in 8-hour shifts during the following hours of operation (CST):

Sunday: 10:00 AM - 7:00 PM
Monday-Friday: 7:00 AM - 8:00 PM
Saturday: 9:00 AM - 6:00 PM

Note:

Business hours may extend during peak times to meet coverage needs.

What We Offer:

Perfect Attendance Bonus:

Earn an additional $100 per week for maintaining 100% perfect attendance

Weekly Pay:

Receive weekly payment every Friday

Paid Training:

Start with two weeks of fully paid training to set you up for success

Supportive Team Environment:

Join a collaborative and inclusive team that values your contributions