Founding Customer Success Manager

We’re looking for a Founding Customer Success Manager to join Laborup’s founding team and help build the customer success engine for one of the fastest-growing companies in industrial hiring.

Laborup is growing quickly. We’re already operating at a multi-million dollar run rate
, and in Q1 alone, we signed roughly the same number of customers as we did in all of last year. The opportunity now is simple: we need to make every customer wildly successful.

This role is all about post-sale execution
. Once a customer signs, you will own the journey from kickoff to activation to long-term partnership. You’ll make sure customers feel heard, supported, and confident. You’ll help them get value quickly, build trust with plant leaders and HR teams, create repeatable success processes, and turn new customers into long-term, expanding relationships.

If you are a high-EQ, highly organized, customer-obsessed operator who loves people, loves process, and loves being on the front lines with customers, this role is built for you.

Laborup is building the defining hiring platform for the industrial sector, connecting millions of industrial workers with thousands of companies through agentic AI recruiting.

We’ve been recognized by Forbes, USA Today, and NBC as the “Linked In for Blue Collar.”

• Customers love you: You are the kind of person people naturally trust. You build real relationships quickly and make customers feel taken care of.
• You are proactive, not reactive: You do not wait for problems to appear. You anticipate issues, follow up early, and keep customers moving.
• You love building from scratch: You are excited to help create the playbooks, systems, rhythms, and standards for customer success at Laborup.
• You are highly organized and Type A: You love clean systems, clear next steps, detailed notes, tight follow-up, and repeatable processes.
• You understand execution: You know customer success is not just being friendly. It is making sure customers get outcomes.
• You are commercially sharp: You understand that great customer success drives retention, expansion, referrals, and long-term revenue.
• You are comfortable with manufacturing customers: You can build trust with HR leaders, plant managers, operations leaders, and frontline teams.
• You are willing to be on the road: You are excited to visit plants, sit with customers, understand their operations, and build relationships face-to-face.
• You are high-EQ and low-ego: You listen well, communicate clearly, and know how to serve customers without being passive.

• Own customer onboarding: Lead new customers from signed agreement to kickoff, activation, and first value.
• Optimize time-to-value: Make sure every customer understands the process, sees momentum quickly, and gets clear early wins.
• Build trusted relationships: Serve as the main post-sale relationship owner for customers across HR, operations, and plant leadership.
• Run customer touchpoints: Create and manage regular check-ins, updates, success reviews, and escalation rhythms.
• Drive execution across the account: Coordinate with sales, staffing, operations, and product to make sure customer needs are translated into action.
• Create repeatable processes: Build the customer success playbooks, templates, dashboards, cadences, and operating systems we will scale with.
• Identify expansion opportunities: Spot where Laborup can support additional facilities, departments, or regions.
• Collect customer feedback: Bring customer insights back to the team so we can improve our product, process, and service.
• Own retention and renewals: Make sure customers are consistently seeing value and have a clear reason to deepen the relationship.
• Be the voice of the customer: Help Laborup stay close to the real pain points…