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Service Advisor

Job in Nashville, Davidson County, Tennessee, 37247, USA
Listing for: Neely Coble Company
Full Time position
Listed on 2026-09-12
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, HelpDesk/Support, Account Manager
Salary/Wage Range or Industry Benchmark: 40000 - 55000 USD Yearly USD 40000.00 55000.00 YEAR
Job Description & How to Apply Below

Neely Coble Company has been serving commercial truck operators in Tennessee and Alabama for more than 50 Years. Whether you are in the market for a new or pre-owned truck or need service or parts for your current truck, count on Neely Coble Company for the most up-to-date products with the same old fashion service that made us popular since 1951.

We are a Freightliner, Isuzu and Sprinter authorized dealer.

Job Description

Neely Coble Company, Inc. (Nashville, TN) is seeking a Service Advisor. This person will work as a single point of contact to our service customer accounts, providing them with personalized support regarding vehicle issues, and/or scheduling service appointments.

  • Minimum of 2 years in a customer service related position. Previous experience in the heavy duty truck/transportation industry is a definite plus.
  • Candidate must have excellent interpersonal, verbal and written communication skills.
  • Must have intermediate computer skills in Microsoft Word, Outlook and Excel.
  • Motivated, well organized, self-starter able to work effectively with limited supervision.
  • Ability to read and comprehend instructions and information.
  • High school diploma or equivalent required.
  • Valid in-state driver's license.
  • Professional appearance.
Qualifications
  • Acts as a single point of contact for our dedicated customers.
  • Collaborates with Shop Foreman, Service Advisors, and Parts Personnel to give timely and accurate repair updates.
  • Answering phone calls and emails in a timely and courteous manner.
  • Assessing customer's needs and then using all available resources to guarantee a high level of customer satisfaction.
  • Maintains a constant line of communication with the customer regarding the status of all requests.
  • Maintains daily service log and customer account records for reporting purposes.
  • Meets with customers frequently, at their place of business, to maintain a personal and positive working relationship.
Additional Information
  • Dental, Medical and Vision Coverage
  • 401K
  • Short-term, Long-term Disability and Life Insurance Coverage
  • AFLAC
  • PTO
  • Direct Deposit
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