Customer Service Representative

SHR Talent is partnering with a client in Nashville, TN in its search for a Customer Service Representative. The Customer Service Representative is an excellent opportunity for an energetic, customer-focused professional looking to join a growing team. The Customer Service Representative will serve as the primary point of contact for customers, delivering exceptional service, resolving inquiries efficiently, and ensuring a positive customer experience.

In this fast-paced environment, the ideal candidate for the Customer Service Representative role will demonstrate strong communication skills, attention to detail, and a commitment to providing top-tier support. The Customer Service Representative position offers the chance to build meaningful relationships with customers while contributing to a collaborative and high-performing team within a well-established Nashville organization.

• Respond to customer inquiries via phone, email, and in-person to ensure timely and accurate resolutions
• Intake customer orders and ensure accurate processing from start to finish
• Provide knowledgeable support regarding products, services, policies, and account information
• Maintain detailed and organized records of customer interactions in CRM systems
• Collaborate with internal teams to elevate issues, resolve problems, and improve customer experience
• Process returns and account updates accurately and efficiently
• Deliver exceptional service by demonstrating a positive, professional, and solutions-oriented attitude
• Support administrative tasks and assist with special projects as needed
• Uphold company standards for service quality, compliance, and customer satisfaction

• A bachelor’s degree, preferred but not required
• Previous experience in customer service or client-facing roles
• Strong communication, problem-solving, and interpersonal skills
• Ability to work onsite in Nashville 5 days per week
• Proficiency with Microsoft Office Suite and Customer Relationship Management (CRM) or ticketing systems
• High level of organization, accuracy, and attention to detail
• Ability to multitask and manage time effectively in a fast-paced environment