Customer Service – Product Fulfillment

South Western Communications
- Evansville, 4871 Rosebud Lane, Newburgh, Indiana, United States of America

South Western Communications
- Nashville, 1713 Lebanon Pike, Nashville, Tennessee, United States of America

South Western Communications
- Atlanta, 70 Crestidge Drive, Suwanee, Georgia, United States of America

South Western Communications
- Indianapolis, 7768 Zionsville Rd, Indianapolis, Indiana, United States of America

South Western Communications
- Kansas City, 8033 Flint Street, Lenexa, Kansas, United States of America

Posted Tuesday, August 18, 2026 at 5:00 AM

South Western Communications
South Western Communications, SWC, is one trusted source for communication, physical security and life safety solutions to meet the needs of Healthcare, Education, Detention and Commercial customers. We utilize a consultative approach to conduct an in-depth needs analysis, enabling our customers to fulfill their mission critical processes. We continuously research and select only the best-in class product collection. We utilize these products to create an integrated solution with your goals and needs in mind, ensuring satisfaction and flawless integration.

At SWC, we strive to exceed your expectations and invest the time and resources into every job because we care about our customers.

Title:
Customer Service – Product Fulfillment
Reports to:
Director of Service
Full-Time,Salary/Exempt, Full Benefit Package

Primary Role:
Responsible for providing quick response customer service part fulfillment requests based on incoming customer inquiries.

Accountable for being knowledgeable and articulate in the systems offered and supported.

Primary Responsibilities

• Respond promptly and professionally to customer inquiries regarding parts, availability, pricing, and compatibility.
• Provide accurate product information, recommendations, and technical support as needed.
• Accurately process customer orders in the system, ensuring all details are correct and complete.
• Track orders from initiation through delivery, proactively communicating status updates to customers.

Parts Identification & Recommendation

• Assist customers in identifying the correct parts based on equipment models, specifications, or requirements.
• Coordinate with other internal teams to determine requirements of product if necessary.
• Offer alternative solutions when requested parts are unavailable, maintaining a customer-focused approach.

Customer Relationship Management

• Build and maintain positive customer relationships through attentive service and follow-up.
• Address and resolve customer issues, returns, or complaints in a timely and effective manner.
• Collaborate with internal teams (e.g., warehouse, procurement, technical support) to ensure seamless service delivery.
• Communicate customer feedback and recurring issues to management for continuous improvement.
• Stay updated on product lines, new releases, and technical information to provide informed support.
• Participate in ongoing training related to customer service best practices and product knowledge.

Accountability:
Position will be accountable to the Director of Service. Secondary accountability will be to the other management team members, employees and customers of the company.

Qualifications:

1. Shall possess a two-year degree or related customer service experience.

2. Strong management and organizational skills required.

3. Must possess excellent verbal and written communication skills and interpersonal skills.

4. Sales/Customer Service experience a plus.

5. Must possess an understanding of electronic systems, such as healthcare communications systems, paging systems, infant protection systems, real time locator systems, intercom systems, and TV distribution.

6. Must have the ability to manage multiple…