Call Center Representative Onsite

Job Description

Job Description

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* Human Resources Customer Service Representative
**

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* Location:
** onsite
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* Position Type:
** Full-Time
*
* Schedule:
** Monday–Friday
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* Paid Training:
** Monday–Friday, 8:30 AM–5:30 PM EST
*
* Pay:** $17/hr.

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* Position Overview
**

We are hiring Human Resources Customer Service Representatives to provide customer service support to employees and former employees with questions related to Human Resources and employee benefits.

This position is ideal for candidates with recent call center, customer service, HR, or benefits experience who are comfortable handling inbound calls, documenting customer interactions, researching issues, and navigating multiple computer systems.

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* Responsibilities
**

• Answer inbound calls from employees and former employees regarding Human Resources and benefits questions.
• Provide accurate information and resolve customer inquiries in a professional and timely manner.
• Explain HR and benefits policies, procedures, and processes in an easy-to-understand manner.
• Document customer interactions, transactions, and case information accurately.
• Research outstanding issues and follow up through resolution.
• Keep customers informed regarding the status of open cases.
• Respond to customer inquiries submitted through online support channels.
• Maintain confidentiality when handling employee and benefits information.
• Escalate recurring, technical, or unresolved issues when appropriate.
• Navigate multiple computer applications while assisting customers.
• Follow established procedures and service standards.
• Meet attendance, productivity, quality, and customer service expectations.
• Attend required meetings and training sessions.
• Provide additional support during peak business periods.

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* Qualifications
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• Must be at least 18 years old.
• High School Diploma or GED required.
• Minimum of 6 months of recent call center and/or employee benefits experience within the past 1–2 years.
• Strong verbal and written communication skills.
• Professional telephone and customer service skills.
• Ability to communicate information clearly and confidently.
• Strong problem-solving and research skills.
• Ability to multitask and prioritize in a fast-paced call center environment.
• Strong computer skills and ability to navigate multiple applications simultaneously.
• Strong attention to detail.
• Ability to handle confidential information appropriately.
• Ability to work independently while following established procedures.

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* Training and Work Schedule
**

Paid training is conducted Monday through Friday from 8:30 AM to 5:30 PM EST
.

Perfect attendance during training is required.

After training, candidates must have availability to work an assigned Monday–Friday schedule between 8:00 AM and 8:00 PM EST
. The final work schedule will be provided before the completion of training.

Company Description

Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.

We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.

MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.

Benefits with MMC Group

MMC offers health insurance plans for our active candidates on assignment, including:

• Medical, dental, and vision coverage
• Life and disability insurance
• Additional voluntary benefits

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