Fleet Dispatcher

Job Type:

Full time

Hourly

Job Description

This is an on-site position located at 814 B Fessler Lane Nashville, TN 37210.

Must be available toworka flexible schedule, which may include evenings, weekends, holidays, and overtime based on business needs and member demand.

As aFleet Dispatcher, you will dispatch calls for emergency roadsideassistanceto members and/or club fleet personnel via radio, telephone or electronically.

You will receive and manage calls related toemergencyand/or commercial road service,utilizingacomputer aidedcall processing system. Performing geographical location spotting and map reading, you will provide detailed instructions to Fleet Service or contracted personnel todeterminemember/customer location.

• Monitor dispatched calls andtakeaction to resolve and correct serviceor other potential problems
• Handle driver/customer escalationsin accordance with established procedures
• Provide explanations to customer sand reports/documentservice issues
• Close service requests using company electronic dispatching system
• Accept payment from members/customers, when necessary
• Reconcile and resolve rudimentary payment issuesandmaintainrelated records and files
• Assist coworkers and less-tenured dispatchers,as necessary.

Required

• High school diploma or equivalent (GED) required.
• Ability to navigate computer systems and accurately enter data using a standard keyboard.
• Basic math skills, including addition, subtraction, and percentages.
• Experience resolving customer concerns and issues.
• Ability to prepare written communications and respond to customer inquiries.
• Basic knowledge of geography and ability to provide directions.
• Strong verbal communication and active listening skills for phone and in-person interactions.
• Ability to work effectively in a fast-paced environment.

Preferred

• Knowledge of policies and procedures (service benefits) relative to emergency road service
• Reading andcomprehendingvarious Customer Care service tools (e.g.manuals, work models,etc.)
• Experience dispatching calls
• Call center environment experience

Works in atemperature-controlledoffice environment.

Irregular hours in a 24 x7operation.

ACGcomplies withall applicable state and local lawsregardingrequired benefits (including PTO,paidsick leave,etc.).

Compensation

Hourly rate starting at $17.79/hr payrate will be determined based on experience and may exceed starting rate.

Benefits

At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth.

• Medical plans with multiple coverage options, including HSA eligibility.
• Prescription drug coverage.
• Dental and vision benefits.
• Employee Assistance Program (confidential support services).

• Company-paid basic life insurance.
• Optional supplemental life insurance and dependent coverage.
• Short-term and long-term disability coverage.
• Critical illness, accident, and pet insurance options.

• 401(k) plan to support long-term financial goals.
• 3% automatic deferral upon eligibility;may contribute 1% to 50% of eligible earnings, either pre or post tax.
• Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting.
• Additionalcompanycontribution of 4% of payeach paydayintoyour account; 100% vested after three (3) years of service.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.

• Paid Time Off (PTO):
  Accrual-based, increases with tenure, eligible at90 daysof employment.
• Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may includeadditionalPTO based on role and/or state & local requirements.
• Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and willaccrueat a minimum of 3 hours per month.
• Paid Holidays:
• Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floatingholidaysand 1 volunteer day. Holidays vary by business unit schedules.
• Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules.
• Paid leave programs, including parental, bereavement, jury duty, and…