Administrative and Public Relations Executive

Chef's Deal Company has been a trusted partner to the restaurant industry for more than 20 years. We specialize in providing high-quality commercial restaurant equipment to help culinary entrepreneurs turn their dreams into reality. Our commitment to quality and innovation has made us a preferred choice for chefs and restaurant owners across the nation.

Job Title:

Administrative and Public Relations Executive

• Greet all visitors with a friendly smile and learn their names to enhance the customer experience.
• Operate point-of-sale systems accurately to process payments, credits, and exchanges if needed.
• Maintain neat, organized displays of brochures and product samples at the front counter.
• Keep the entryway, showroom floors and restrooms tidy through regular cleaning checks.
• Respond to customer questions about product specs, pricing, and availability in a knowledgeable manner.
• Assist customers with placing special orders or service requests when items are out of stock.
• Coordinate with warehouse to pull samples requested by sales staff for client meetings.
• Log all customer interactions, follow-ups needed, and any issues into the CRM daily.
• Answer basic questions from delivery drivers and sign for incoming inventory shipments.
• Prepare and send thank you cards within 24 hours of any showroom visit or local orders.
• Occasional inventory checks of sample products and brochures at the front counter.
• Attend weekly team meetings to stay informed on new products, promotions.
• Other duties as assigned to help ensure a seamless customer experience.
• Undertake other supportive tasks and responsibilities as assigned by management, contributing to the overall success of the organization.
• Regular removal and tracking of the products sent from the store from the system.
• Arranging the follow-up of truck services.
• Regular tracking of USDOT documents.
• Performing office admin tasks.
• Adhere to the delivery schedule, make appointments with customers prior to product deliveries by proactively calling them, and coordinate the successful completion of deliveries.
• Mailing of bid documents
• Undertake other supportive tasks and responsibilities as assigned by management, contributing to the overall success of the organization.
• Serve as the primary point of contact for customers, providing exceptional service and product knowledge, welcome and assist local customers with product inquiries
• Actively engage with customers on the sales floor, offering assistance
• Engage with potential customers on the street, support the local presence of the company, and follow up with them by making calls
• Joining soft openings, trade shows, trainings, affiliate organizations, events representing the company and showing presence.
• Provide support for local marketing initiatives, such as sending product catalogs or conducting in-person visits to designated leads.
• Handle some customer service issues especially for local cases
• Send seasonal greeting cards or messages to customers as a gesture of goodwill and to maintain positive customer relationships.

• Education at least High school level and 1 year customer service experience
• Proficient with MS Office, may be POS systems and CRMs
• Excellent communication and problem-solving abilities
• Multi-tasking and detail-oriented
• Excellent verbal communication skills for public speaking engagements, presentations, and client interactions.
• Outgoing and dynamic personality with strong interpersonal skills to build rapport and establish relationships effectively.
• Attention to detail and strong organizational skills to manage multiple projects, deadlines, and priorities effectively.

Note:

This job description is intended to provide a general overview of the position and does not include every task or responsibility that may be required.

• Nashville, TN 37207:
  Relocate before starting work (Required)