Customer Service Representative

Job Description

A local metals processing company is looking for an Inside Sales Representative to join their team. This person will act as the main liaison between customers and the organization. They will manage customer relationships following closed deals, report all data associated with orders, and oversee orders from initial placement through delivery.

• Serve as the primary point of contact for customers post-sale
• Follow customer orders from start to finish, providing order updates and timeline expectations to customers in real time, and communicating with other departments to oversee order specifications
• Complete data-entry and reporting on all order information
• Build and maintain customer relationships

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• At least one year of experience in sales or customer support
• Strong organizational skills, ability to multitask, and attention to detail
• Strong communication skills, both written and verbal
• Excel proficiency
• Some customer service experience
  -Experience in the metal processing industry, specifically with steel or other carbon-based materials is STRONGLY preferred