Customer Success Specialist

Customer Success Specialist

Nashville, TN (Fully Remote after Training Period)
Salary Range: $20.00 - $24.00/hour
Industry: Credit Reporting / Financial Services Technology

About the Opportunity
- Customer Success Specialist

We are seeking a Customer Success Specialist to join a growing organization that supports clients through innovative credit reporting and technology solutions. This fully remote, temp-to-hire opportunity offers comprehensive virtual training, company-provided equipment, and the chance to make an immediate impact by delivering exceptional customer support in a collaborative team environment.

Why Work Here?

• 100% remote opportunity with company-provided equipment (with the exception of training and setup which will be fully onsite in office)
• Temp-to-hire opportunity with long-term career potential
• Comprehensive 4 to 6 week training program and ongoing team support
• Casual, collaborative culture focused on teamwork and problem solving
• Opportunity to earn overtime pay at time-and-a-half
• Work with a growing organization that values customer experience and employee development

Key Responsibilities
- Customer Success Specialist

• Respond to customer inquiries via phone, email, and online support channels
• Assist users with account setup, report access, system navigation, and troubleshooting
• Set up new client accounts and ensure product configurations are accurate
• Research, resolve, and document customer issues while escalating complex concerns as needed
• Collaborate with internal teams to improve service quality and customer satisfaction
• Manage inquiries through a shared support queue while maintaining service standards
• Provide professional, customer-focused support in a fast-paced remote environment

Qualifications
- Customer Success Specialist

• 3+ years of customer service, customer support, or related experience
• Strong verbal and written communication skills
• Excellent attention to detail and ability to retain and apply information
• Strong computer proficiency and technical aptitude
• Demonstrated problem-solving skills and proactive approach to work
• Ability to work effectively within a remote team environment
• Comfortable receiving and applying constructive feedback
• Financial services, credit reporting, or related industry experience preferred
• Must be able to successfully complete required background and credit screening (no open Bankruptcies allowed)
• Ability to work full-time schedules between 7:00 AM and 6:00 PM Central following training hours of 8:00 AM to 5:00 PM Central