Healthcare Customer Service Representative

Healthcare Customer Service Representative

United States (Remote)

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Healthcare Customer Service Representative

Location:Remote

Pay Rate:$16.00 per hour

Employment Type: Full-time

Shift Information: 40 hours per week

Job Summary:

We’re hiring a Healthcare Customer Service Representative , where you'll play a key role in delivering exceptional customer service and resolving complex customer inquiries. In this position, you will handle escalated customer issues, provide high-quality service call center environment. Your assistance will make a positive difference in the organization you support. You will be able to provide successful administration and resolve inquiries and deliver positive customer experience while meeting performance goals.

Key Responsibilities:

• Provides 24/7 phone coverage for our partners and handles inquiries.
• Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
• Identifies customer needs by referring to case notes and examining each as a specific case.
• Performs routine call center activities concerning business products and services.
• Uses standard scripts and established guidelines and under supervision, to meet SLAs.
• Provides customers with information that is specialized and communicated in a warm empathetic manner.
• Gathers all necessary information to update the database.
• Escalates issues to senior levels, based on complaints or concerns.
• Explains company policies to customers.
• Expand skills within an analytical or operational process and maintain appropriate license, training, and certifications.
• Apply experience and skills to complete assigned work.
• Works within established procedures, practices, and with a moderate degree of supervision.
• Performs business support or technical work, using data organizing and coordination skills to complete assignments and in some areas, requires vocational training, certifications, licensures, or the equivalent experience.
• Provide day-to-day contracted services to external clients and contracted services may include technical or non-technical customer support, transaction processing and sales & marketing services.
• Performs other duties as assigned and comply with all policies and standards.

Required Qualifications:

• Must be 18 years of age or older.
• Have a High School Diploma or an equivalent of education required.
• Must be able to submit to a pre-employment screening and drug test.
• Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship.
• Customer service or call center experience preferred.
• Must pass the Call Center – Service Skills Assessment.
• Must have Customer Service Experience in a Call Center environment is preferred.
• Must have MS Office experience-ability to proficiently use Word and Outlook.
• Must have experience working with Medical Insurance, Medicaid or Pharmacy Benefits preferred.
• Must be able to work weekends and some holidays (some nights, weekends, holidays as this is a 24/7 operation).

Preferred Qualifications:

• Strong customer service, communication, and problem-solving skills.
• Experience handling escalated customer concerns and complex issues.
• Positive and energetic attitude.
• Ability to communicate clearly and confidently.
• Ability to multi-task and manage time effectively.
• Attestation to detail, grammar, and spelling accuracy.
• One year…