Customer Success & Escalation Specialist
Listed on 2026-10-02
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Customer Service/HelpDesk
Customer Success Management, Client Relationship Management, Customer Service Rep, HelpDesk/Support
Pearson is seeking a Customer Relations Program Coordinator to support candidates through their assessment journey. You will act as Level 2 escalation for complex inquiries, collaborate with internal teams, and ensure timely, accurate resolutions while upholding client policies.
The role requires strong communication, problem-solving, and attention to detail, with global teams across Bloomington, MN and Noida, India. A 40-hour US shift and onboarding training are provided.
Step into the Customer Success & Escalation Specialist role at Pearson in United States and grow with us.
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This posting is for the Customer Success & Escalation Specialist role at Pearson, based in United States.
We are looking to fill the Customer Success & Escalation Specialist position at Pearson in United States.
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