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Customer Support Rep
Job in
Nashville, Davidson County, Tennessee, 37247, USA
Listed on 2026-10-02
Listing for:
Motion
Full Time
position Listed on 2026-10-02
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual
Job Description & How to Apply Below
You are the first person a carrierreaches when something goes wrong. Many of our customers are Punjabi- and Hindi-speaking owner-operators andsmall-fleet owners who runtheirbusinesses from the road, and they wanthelp in their own language from someone who understands trucking.
Carriersreach you over email, live chat, phone,and Whats App. A driver whose fuel carddeclines mid-route loses money andhours while waiting, so you will findthe cause and resolve most casesyourself. You will explain statements and spend limits as often as youtroubleshoot hardware.
What you’ll do- Own customer tickets end to end in Hub Spot Service Hub across email, live chat, phone, and Whats App
- Support carriers in English, Hindi, and Punjabi, moving between languages as the conversation requires
- Resolve fuel card issues including activations, PIN resets, declined transactions, spend and product limits, lost or stolen cards, and disputed charges
- Explain statements, billing cycles, fuel discounts, and network pricing in clear , non-technical language
- Meet first response and resolution targets against our SLA goals, and keep ticket records accurate in Hub Spot
- Identify recurring issues and raise them before they surface in monthly reporting
- Write and maintain knowledge base articles and saved replies, including Hindi and Punjabi versions
- 2+ years of hands‑on customer support experience across email, chat, and phone
- Professional fluency in English, Hindi, and Punjabi, spoken and written
- Hands‑on experience with Hub Spot Service Hub, including the help desk workspace, ticket pipelines and statuses, custom views, SLA goals, and ticket routing
- Experience handling billing, payment, or transaction inquiries
- Excellent written and verbal communication, with the ability to explain technical issues to non-technical customers
- Strong problem-solving skills and attention to detail
- Ability to stay composed with frustrated customers in time-sensitive situations
- Availability to work North American business hours
- Reliable high‑speed internet and a quiet workspace for taking calls
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