Customer Order Management Representative

Job Title

Job Description Required Education-High School Diploma-At least 1 year of experience is required (implied equivalent experience may be considered)
Required Skills-Communication-Supply Chain Experience-Excel Familiarity-Additional Preferred/

Required Experience:

-At least 1 year of experience-SOX experience-Credit and debit experience-Knowledge of Quality Management Systems-Understanding of Customer Order Management policies, procedures, and metrics-Export policy compliance knowledge-Ability to resolve complex customer inquiries through research-Detail-oriented record keeping in databases/systems

Job Description-Act as the single-point-of-contact for assigned customer accounts-Manage the entire order life cycle to ensure orders are processed on time-New customer set-up-Order entry/modification-Escalations-Logistics management (may be included)-Ensure orders are shipped to agreed deadlines-Act as single-point-of-contact to Cummins' customers, parts distribution centers, and/or manufacturing plants and cross-functional departments-Process and fulfill customer orders-Provide accurate documentation and continual communication to customers throughout the process-Take ownership of and resolve complex customer inquiries through extensive research-Demonstrate a detailed understanding of Cummins processes, systems, and practices-Provide timely and informative responses per the Service Level Agreement-Request support from the next appropriate level of customer support for complex escalations/issues-Provide documentation throughout the escalation process-Maintain accurate records of all internal and external interactions in the appropriate database/system-Ensure customers comply with export policies-Ensure required export/shipping documentation is compiled to the relevant legislation-Act as liaison between the customer and aftermarket and/or manufacturing location for quality issues-Submit Material Non-Conformance or Process Non-Conformance claims via the Quality Management System-Support Supervisor with hosting customer visits at local facility-Prepare and distribute standard and customized internal and customer reports-Understand Customer Order Management policies, procedures, and metrics-Support Customer Order Management departmental goals and initiatives to become a more proactive customer support organization-Participate in/lead process improvement projects

** Only those lawfully authorized to work in the designated country associated with the position will be considered.**

** Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**