Customer Success Manager

Apply for Customer Success Manager at Revenue Well Systems in Remote, US. This Full time on site position offers great opportunities for career growth.

Founded in 2010, we started Revenue Well because we saw a way to use the latest marketing automation technology to help dentists build better, more connected relationships with their patients and communities. We think it’s a problem worth solving, and thousands of dental practices across the country seem to agree. The company has grown very quickly over the last few years, and we’re now a team of more than 150 diverse people that are committed to our mission, super-focused on our product, and fanatical about helping our customers succeed.

In December 2019, we partnered with Marlin Equity Partners to help us aggressively expand our vision in healthcare. Since then, we have more than doubled our footprint (through strong organic growth and acquisition of PBHS) to over 12,000 customers, and we are just getting started! If you are excited about healthcare, working with talented people, and want to help build a healthcare technology company that makes a real difference for providers and patients – this opportunity might just be for you.

We are looking to add a Customer Success Manager to our Customer Experience Department who focuses on building and guiding customers through a comprehensive Dental marketing strategy inclusive of our full suite of products and services. As a Customer Success Manager you will be responsible for building strong relationships with our customers. You will play a crucial role in ensuring our customers' success and satisfaction.

You will work closely with the Customer Success Leadership team to develop and execute strategies that drive customer adoption, retention, and growth.

• Manage a portfolio of managed services clients with sophisticated marketing strategies reliant on our products and services.
• Develop and implement customer success strategies, processes, and best practices to ensure high levels of customer satisfaction and retention.
• Collaborate with cross-functional teams, including Sales, Product, Managed Services and Support, to ensure a seamless customer experience and drive customer success.
• Conduct regular reviews, provide feedback, and identify opportunities for customers.
• Act as a point of escalation for complex customer issues, working closely with cross functional teams to resolve them in a timely and effective manner.
• Collaborate with the Customer Success Leadership team to develop and deliver customer success initiatives, such as onboarding programs, training sessions, and customer advocacy programs.
• Analyze customer data and usage patterns to identify opportunities for product adoption, upsell, and cross-sell.
• Stay up to date with industry trends, best practices, and emerging technologies in the SaaS space, sharing knowledge with the team and implementing relevant strategies.

• Bachelor's degree in Business, Marketing, or another related field.
• Digital Marketing knowledge inclusive of search engine optimization, social media, pay per click advertising.
• 3-5 years of experience in customer success or account management roles within the SaaS industry or marketing/advertising industry.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
• Demonstrated ability to develop and execute customer success strategies that drive customer satisfaction, retention, and growth.
• Analytical mindset with the ability to leverage customer data to derive insights and make data-driven decisions.
• Strong problem-solving and decision-making skills, with the ability to handle complex customer issues…