Specialist, Provider Relations

Step Up For Students empowers families to pursue the most appropriate learning options for their children. We unite communities to provide scholarships that open doors to a stronger future. With this support, students can choose the right learning environment and access resources to reach their full potential.

Our culture is rooted in two core values:

• Everyone is an asset
• Every event is an improvement opportunity

These values guide how we work together and continuously improve. We expect every team member to bring these principles to life in their daily work.

The Provider Relations Specialist serves as a key liaison between educational providers, schools, and Florida scholarship program stakeholders, delivering a high-quality customer experience while ensuring program success. This role drives day-to-day provider engagement and relationship management initiatives, fostering strong partnerships and supporting operational excellence across all service channels.

Responsible for overseeing provider relations activities, the position focuses on quality assurance, customer satisfaction, process optimization, and service delivery excellence. The role ensures the integrity, accuracy, and confidentiality of sensitive program data while maintaining strict compliance with all applicable state and federal regulations.

Working in a dynamic, fast-paced environment, the Provider Relations Specialist demonstrates exceptional adaptability, problem-solving, and communication skills to address evolving business needs and stakeholder expectations. This position plays a critical role in identifying continuous improvement opportunities, promoting best practices, and enhancing the overall provider experience. The role reports directly to the Manager, Provider Relations.

Location
:
Remote (United States)

• Ensure providers are compliant and approved with the appropriate agencies for participation with all scholarship programs.
• Sustain a strong culture of service.
• Assist with onboarding of all providers.
• Support all partner schools as they enroll Step Up students.
• Research payment and invoice inquires, navigate through the application seasons and interface with outward facing departments.
• Support partner agencies (i.e. Department of Education) as needed.
• Develop and maintain key working relationships internally and externally.
• Demonstrate teamwork by supporting and assisting other team members as necessary.
• Outbound call projects to be defined as necessary.
• Participate in regular coaching/feedback sessions with supervisor.
• Understand call center metrics and industry standards.
• Assist with special projects (i.e. AUP) as needed.
• Perform occasional school visits or community outreach events as needed.
• The above is not an all-inclusive list of all duties performed by this job title, only a representative summary of the primary duties and responsibilities. Incumbent may be required to perform other additional duties as assigned.

• Demonstrated success and a proven track record in professional/life experience in specific job functions, projects, or industries. Military service can substitute for professional experience and/or formal education requirements.
• High-school degree; college degree preferred although not required.
• Ability to work cross-functionally.
• 2 years’ experience in an office setting preferred.
• 2 or more years of customer service experience.

• Strong customer service and relationship-building skills.
• Attention to detail with experience maintaining accurate and confidential data.
• Ability to adapt, prioritize tasks, and solve problems in a fast-paced environment.

• Must have computer literacy, including strong use of Word, Outlook, Excel and PowerPoint.
• Excell…