Repair Service Representative Job Nashville area,Tennessee USA,Customer Service/HelpDesk

Shift: Monday – Friday, 7:00 AM – 3:00 PM PT

Summary:

As the Repair Service Representative, you will serve as a primary point of contact for customers and Sales Representatives throughout the repair process. You will provide repair and pricing information, coordinate repair approvals, manage orders for assigned regions, and partner with cross-functional teams to ensure urgent needs are addressed. This role requires strong communication, organization, attention to detail, and a customer-focused approach while managing a high volume of phone and email inquiries.

What You Will Do:

Serve as a primary contact for customers, Sales Representatives, and field personnel regarding repair inquiries, product information, pricing, and service options.
Manage phone and email inquiries while providing timely, professional, and customer-focused support.
Prepare and communicate repair estimates, obtain customer approval or rejection, and coordinate next steps for repair or return orders.
Manage repair order intake and approvals for assigned regions while maintaining accurate and complete documentation.
Educate customers on applicable Pro Care service programs and available service options.
Partner with cross-functional teams to prioritize and resolve urgent repair needs, escalating issues to leadership when appropriate.
Communicate repair policies, procedures, and expectations clearly to internal and external customers.
Enter complaint information accurately and promptly to support appropriate tracking and visibility.

What You Need:

Required:

High School Diploma or equivalent
2+ years of relevant experience

Preferred:

Preference for candidates in the Pacific or Mountain Time Zone
Proficiency in MS Excel, Word, Access, Outlook, Oracle, SAP, Salesforce, and ERP systems (including data analysis tools i.e. queries, pivot tables, etc.)

View the U.S. work location and transparency guide to find the pay range for your location.

United States of America Pay Ranges:

USN: $21.58 - $29.20 USD Hourly
US5: $22.66 - $30.66 USD Hourly
US10: $23.74 - $32.12 USD Hourly
US15: $24.82 - $33.58 USD Hourly
US20: $25.90 - $35.04 USD Hourly
US30: $28.06 - $37.96 USD Hourly

Health Benefits:

Medical and prescription drug insurance
Dental insurance
Vision insurance
Critical illness insurance
Accident insurance
Hospital indemnity insurance
Personalized healthcare support
Wellbeing program
Tobacco cessation program

Financial Benefits:

Health Savings Account (HSA)
Flexible Spending Accounts (FSAs)
401(k) plan
Employee Stock Purchase Plan (ESPP)
basic life and AD&D insurance
short-term disability insurance

Stryker offers innovative products and services in Med Surg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.