Client Success Manager Job Nashville area,Tennessee USA,Customer Service/HelpDesk

Blue Voyant is seeking a Client Success Manager III with strong experience across the Microsoft Security ecosystem, including Microsoft Sentinel and Microsoft Defender, to join our Client Success team
This fully remote role acts as the primary point of contact and trusted advisor for a portfolio of enterprise customers, driving adoption, retention, customer satisfaction, and strategic alignment throughout the customer lifecycle
You’ll work cross-functionally with Sales, Product, Services, and Executive Leadership to help customers realize measurable business value from Blue Voyant’s cybersecurity solutions and SaaS platform
Serve as the primary point of contact for customer requests, needs, communications, and escalations
Act as the voice of the customer internally, advocating for customer success across Blue Voyant stakeholder groups
Coordinate customer communications and engagement activities across internal teams and customer stakeholders
Lead recurring customer meetings, operational reviews, working sessions, and escalation calls
Manage the transition of customers from implementation to steady-state operations, establishing engagement models and communication cadences
Drive customer adoption, engagement, and utilization of Blue Voyant products and services
Support customer retention initiatives and renewal planning activities
Identify, assess, and mitigate customer risks through proactive engagement strategies, churn mitigation plans, and escalation management
Partner closely with Sales teams to identify opportunities for growth, expansion, and additional service adoption
Collaborate with Executive Leadership to support Blue Voyant’s strategic and highly complex customer accounts
Prepare and lead Quarterly Business Reviews (QBRs) and customer value discussions
Work closely with Product and Service Delivery teams to resolve customer concerns and provide timely updates
Clearly communicate Blue Voyant offerings, service deliverables, operating procedures, and customer value
Maintain an advanced understanding of assigned Blue Voyant solutions and cybersecurity capabilities

Benefits

Medical coverage for employees and their dependents
Dental coverage for employees and their dependents
Vision coverage for employees and their dependents
Life insurance
Short-term and long-term disability
Retirement/401(k) plans (US & Canada)
Generous paid time off (PTO)
Extensive paid holiday schedule

Qualifications and Experience

Experience developing, maintaining, and improving operational processes, frameworks, and customer engagement models, contributing to operational maturity within customer-facing organizations
Experience driving adoption and value realization for SaaS platforms and managed security services
Demonstrated ability to independently manage strategic customer relationships with minimal oversight
Exceptional organizational and project management skills with the ability to manage competing priorities in a fast-paced environment
5+ years of experience in Client Success, Customer Success, Professional Services, IT, Cybersecurity, or related technical customer-facing roles
Experience partnering with Sales teams to support customer retention, renewals, and account growth
Hands‑on experience with the Microsoft Security stack, including Microsoft Sentinel and Microsoft Defender, with the ability to discuss technical capabilities, integrations, and customer use cases
Proven experience managing large, complex enterprise accounts with multiple business units and executive stakeholders
Ability to travel to client sites when required
Excellent verbal, written, and presentation skills, with the ability to communicate technical concepts to both technical and business audiences
Ability to create and execute customer success strategies…