Customer Service Representative - Hybrid

A growing healthcare support organization is seeking Customer Service Representatives to assist providers with questions related to online business applications, claims, eligibility, self-service tools, and technical support inquiries. This is an excellent opportunity for candidates looking to launch a career with a large healthcare-focused organization. Previous call center experience is helpful but not required.

• Respond to provider inquiries through an inbound customer support call center.
• Assist users with claims, eligibility verification, online applications, and technical support issues.
• Document, track, and monitor customer interactions using a CRM/call-tracking system.
• Manage open tickets and ensure proper follow-up, escalation, and resolution.
• Utilize various communication tools including phone, desktop fax, email, web self-service tools, and IVR support.
• Process customer requests and distribute information under established procedures and guidelines.
• Follow detailed scripts, workflows, and knowledge-based resources to provide accurate support.

• Training: 100% onsite in Albany, NY.
• Training duration varies from 1 to 4 weeks based on individual progress.
• Training schedule:
  Monday-Friday, 8:15 AM to 5:00 PM
  .
• After successful completion of training, employees transition to a hybrid schedule
  :
  • 4 days remote, 1 day onsite (Employees can select their onsite day based on team scheduling needs.)

• Monday-Friday (9:15 AM to 6:00 PM)
• 45-minute unpaid lunch

• Minimum High School Diploma or GED.
• Minimum of 1 year of customer service experience (retail, hospitality, call center, office support, or similar environment).
• Strong computer navigation and multitasking skills.
• Ability to work across multiple applications and screens simultaneously.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational abilities.
• Reliable work history with professional references.

• Large, fast-paced customer service center supporting healthcare providers.
• Team-oriented environment with training and management support.
• Business casual dress code.
• Onsite amenities include a cafeteria, walking area, and fitness/workout room.

• Great opportunity to get your foot in the door with a large healthcare organization.
• Comprehensive training program provided.
• Career advancement opportunities within customer service and other departments.
• Supportive management team and collaborative work culture.
• Hybrid work schedule available after training.

Pay: $20.00/hour

Employment Type: Contract-to-Hire

Location: Albany, NY

Candidates with strong customer service experience and a willingness to learn are encouraged to apply,even if they do not have prior call center experience.

This is a Contract to Hire position based out of Albany, NY.

The pay range for this position is $20.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision

Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available

Life…