Sr Product Designer

What You Do

As a Sr Product Designer, you will be responsible for crafting complex and engaging experiences that delight our millions of global users. You will develop interaction designs for web, chat, multi-modal digital experiences, and in-person services for any channel or platform, and you are a leader in the creation of business and consumer products. You love to take on complex problems that require integration of a wide array of toolsets and love to work closely with others who feel the same, and your solutions merge with a larger structure to create a cohesive design ecosystem.

• Collaborate with multiple teams (including product managers, designers, and engineering leads) to conduct research, user testing, and to create elegant solutions to complex problems.
• Design and document highly complex information architecture and user interfaces using best-in-class tools.
• Be the strongest advocate for our customers by contributing to the product design strategy all the way to the nuances of the user interface.
• Take initiative in identifying problems and opportunities to improve the product offering. In partnership with our research team, identify and prioritize jobs to be done based on customer needs.
• Lead design from early problem space exploration through production launch and data analysis.
• Level up the team's overall strength in design skills/disciplines by demonstrating them on a day-to-day basis, identifying best practices, and helping others acquire those same skills.

Senior Product Designer

Location:

Nashville, TN or REMOTE

What You Do

As a Sr Product Designer, you will be responsible for crafting complex and engaging experiences that delight our millions of global users. You will develop interaction designs for web, chat, multi-modal digital experiences, and in-person services for any channel or platform, and you are a leader in the creation of business and consumer products. You love to take on complex problems that require integration of a wide array of toolsets and love to work closely with others who feel the same, and your solutions merge with a larger structure to create a cohesive design ecosystem.

Essential Duties

• Collaborate with multiple teams (including product managers, designers, and engineering leads) to conduct research, user testing, and to create elegant solutions to complex problems.
• Design and document highly complex information architecture and user interfaces using best-in-class tools.
• Be the strongest advocate for our customers by contributing to the product design strategy all the way to the nuances of the user interface.
• Take initiative in identifying problems and opportunities to improve the product offering. In partnership with our research team, identify and prioritize jobs to be done based on customer needs.
• Lead design from early problem space exploration through production launch and data analysis.
• Level up the team's overall strength in design skills/disciplines by demonstrating them on a day-to-day basis, identifying best practices, and helping others acquire those same skills.

Who You Are

• Have a low ego. Are self-aware. Have a high EQ. You listen, reflect, respond, and not just react.
• You can give and receive constructive feedback. You gather feedback judiciously but know when to adjust your designs and when to follow your initial vision.
• You understand the end-to-end product design process, including how to develop and use information architecture, journey mapping, prototyping, user stories, user testing, visual design and wire framing.
• You manage your time and deadlines, as well as being comfortable designing in an iterative way to learn and adapt.
• You have a constant commitment to stay up to date with the latest industry news and developments. You are particularly adept at adapting to new tools and are interested in always finding a more efficient
• 5+ years designing for multiple platforms experience, with 3+ years as a senior designer or equivalent practical experience
• Portfolio of sample projects highlighting design for web-based applications, mobile applications, service design and consumer-facing websites and/or applications.
• Lead the Content Design Community of…