Director of Academic Services, College of Connected Computing

Overview

The Director of Academic Services serves as an integral part of the College of Connected Computing (CCC) at Vanderbilt University. This position will report to the Associate Dean for Academic Affairs to provide high-level administrative, advisory, and programmatic support as a dynamic and highly contributing member of the College of Connected Computing. This position is responsible for leading student success and retention efforts through the development and implementation of a holistic program of academic advising, academic mentoring, and student support.

In addition, the Director of the Office of Academic Services will have supervisory responsibility for program managers and coordinators that manage the day-to-day operations.

Another critical aspect of this role is establishing an organizational model that thoughtfully integrates AI and automation into academic services and administrative operations to enhance efficiency while preserving a high-quality experience for students, staff, and faculty. This work will involve close collaboration with College of Connected Computing leadership to design and implement innovative, AI-enabled approaches that reimagine how academic services are delivered within the broader Vanderbilt ecosystem.

As internal AI use cases are developed and scaled, the Office of Academic Services will be positioned to shift capacity toward higher-impact, strategic initiatives. This role offers an exciting opportunity to model and advance the College’s “Computing for All” culture by demonstrating how emerging technologies can be leveraged responsibly and inclusively in support of student success.

About Vanderbilt University

Situated in Nashville, Tennessee, Vanderbilt University is recognized globally for its rigorous academic programs and dedication to innovative research and development, fostering a community committed to making a positive impact through discovery and teamwork.

• Offer strategic vision and direction to the Office of Academic Services (OAS), ensuring quality of service for all student success, advising, academic operations, and onboarding activities
• Supervise Office of Academic Services staff
• Employ staff retention and engagement efforts for OAS, including team-building and professional development activities
• Manage the OAS budget and forecast future budget needs that reflect the office’s and College of Connected Computing’s goals
• Serve as primary contact between College of Connected Computing and campus partners in undergraduate education including the Office of the University Registrar, Office of Financial Aid and Scholarships, and Office of Student Accounts; represent OAS team in meetings with campus partners and on university committees and taskforces
• Define and create assessment of OAS programs and processes; use assessment results to plan and implement improvements
• Contribute to visioning and direction of large-scale hallmark events, including Convocation, Graduates Week Activities, and Commencement
• Align College of Connected Computing initiatives with the University academic calendar
• Work with Associate Dean to coordinate compliance with the expectations with accreditation agencies and assist with periodic reporting to accrediting agencies
• Oversee reporting and visualization of OAS assessment outcomes

• Collaborate with CCC faculty and staff in advising of over undergraduate students with varying needs and interests
• Organize, publicize and preside over three annual advising workshops/webinars and related communications to train faculty and professional advisers and to share advising policies, strategies, curriculum changes, and advising programs/platforms
• Remain current on emerging and efficacious advising trends, practices, programs
• Serve as resource for all faculty advisers and OAS staff during student meetings and on a walk-in/ advising hotline basis
• Serve as secondary adviser for all CCC students, being readily available to meet with students and parents to provide advice supplementary to faculty advising
• Develop and maintain…