Manager, School Operations; Tennessee

About Stellar Virtual

Stellar Virtual was founded in 2019 with one school in Texas. We serve parents of K‑12 students who are unhappy with their current school or need an at‑home/flexible learning environment. Today, Stellar Virtual spans across three states—Arizona, Indiana, and Texas—with new programs being introduced in additional states over the next few years. Stellar Virtual is committed to going above and beyond for our virtual families.

Empowering Families. Unleashing Potential.

• Kids First, Always:
  We make student‑centered decisions and always do what's best for our kids.
• Respect:
  We assume the best of others and treat others the way we want to be treated.
• Create, Communicate, Collaborate:
  We create together, communicate openly, and work as a team to deliver more than we ever could individually.
• Make Your Motion Matter:
  We work deliberately, efficiently, and with a sense of purpose to achieve great results.
• Go the Extra Mile to Deliver a Stellar Customer
  
  Experience:
  
  We recognize that every interaction, no matter how small or unrelated it may seem, is an opportunity to build trust and goodwill with our customers.

Empowering families with the choice of a high‑quality virtual school with dedicated staff focused on student outcomes and an exceptional customer experience, our programs will enable students to thrive and unleash their full potential.

• Position Name: Manager, Operations - Tennessee
• Reporting Manager: Director, Special Programs
• Position Status: Salary, Exempt
• Position Type: Regular, Full‑Time (12)
• School Year (if applicable): Not Applicable
• Program or School: Tri‑Star Virtual Academy
• Equipment Details: Yes (W2)

As the Operations Manager for Tri‑Star Virtual Academy, a program of Stellar Virtual, you will play a pivotal role in overseeing and optimizing our virtual learning programs in Tennessee. This role will require periodic travel to collaborate with field leaders, program coordinators, educators, and department staff. You will work closely with the Director of Academics to allocate resources effectively, including budget management, staffing, and technology requirements.

• Oversee multiple virtual learning programs, including public and private virtual school settings, ensuring they align with Stellar Virtual’s mission, vision, values, and business objectives.
• Collaborate with program coordinators and educators to implement best practices and maintain high‑quality educational standards.
• Monitor program performance, evaluate effectiveness, and implement improvements as needed.
• Lead and mentor a team of program coordinators, support staff, and educators to ensure they are motivated, aligned with company objectives, and capable of delivering exceptional results.
• Foster a collaborative and inclusive work environment that promotes professional growth and development.
• Work closely with the Director of Academics to allocate resources effectively, including budget management, staffing, and technology requirements.
• Ensure that programs have the necessary resources to operate smoothly and meet the needs of students and their families.
• Develop and implement quality assurance processes to assess program effectiveness and identify areas for improvement.
• Implement strategies to continuously improve program quality and student outcomes.
• Build and maintain strong relationships with key stakeholders, including school districts, parents, and community partners.
• Act as a point of contact for addressing inquiries, concerns, and feedback related to virtual learning programs.
• Ensure all programs comply with relevant educational regulations and standards in Tennessee based on Stellar Virtual’s Standard Operating Procedures in direct alignment with program partners (i.e., school districts).
• Prepare regular reports for senior management and external stakeholders on program performance and outcomes.

• A minimum of 5 years of experience in education management or a virtual learning environment is strongly preferred, but we can accept similar experience as it applies to this role.
• Strong leadership and team management skills,…